Returns & Exchanges
ENDHORA only provides refunds in the form of non-expiring vouchers, as they exclusively custom-make their products to order.
ENDHORA allows for exchanges.
Exchanges can be made within a maximum of 14 days after receiving your item.
All costs associated with an exchange (new shipping expenses, etc.) are the responsibility of the customer.
Exchanges must be sent to ENDHORA by registered mail.
If you wish to make an exchange, please send an email to GERAL@ENDHORA.COM with the following information: full name; email; order number; product reference and size to be returned; return tracking number; reason for the exchange and the desired size.
The original purchase receipt and packaging in the original packaging must be provided in perfect selling condition. Only products that are not washed, unused, odorless, unchanged by the customer (e.g., hemmed, terminal fit, etc.), intact, and with tags attached to the item, as delivered at the time of purchase, will be accepted.
In the case of exchanges, after receiving the product(s), they will undergo a quality control analysis, which may take up to 2 business days. The online store team will contact the customer via email.
ENDHORA is not responsible for the misuse of items or incorrect washing.