Privacy Policy

Privacy Policy

Who We Are

Our website address is: https://endhora.com.

This site is subject to the Privacy Policy described below. The Privacy Policy is intended to provide the user with all the necessary information to understand our privacy practices.

If you have any questions, please do not hesitate to contact us through our email.

Endhora recognizes the right and importance of protecting your personal data. For this reason, we have developed a set of security measures aimed at protecting your data.

By registering or making an online purchase, the user grants Endhora consent to use their personal data and address, as well as data related to their purchases and payment methods.

Endhora respects users' right to information about the collection and processing of personal data and ensures that their data will be processed correctly and lawfully in accordance with best practices and only for purposes strictly related to the use of this website, its services, and product acquisition.

For this reason, this site has been designed so that the use of your personal data is minimal and does not exceed the purpose for which your data was collected and/or processed.

We do not disclose your identity when the purpose for which your personal data is being processed can be obtained anonymously.

Your personal data will be used for processing operations that fall within the limits of the following operations:

1. When you make a purchase of products sold on this site, we collect your personal data such as password, email address, delivery address, and phone number. These data will be collected from the purchase form, solely for the purpose of sale, separation, and shipment of the ordered product.
2. When you request customer support, we collect your data in order to provide you with relevant customer support services for this online store and for assistance.
3. Whenever you save a delivery address, we collect your data to simplify the preparation of your future orders.
4. When you register on our site, you accept the sending of commercial messages by email or any other equivalent automatic electronic means (SMS).

Your personal data will be disclosed to third parties when it is necessary to process an order. Your personal data will be disclosed in the following cases:

• Electronic payment services such as credit or debit cards.
• Processing of purchased products.
• Selecting, packaging, and dispatching items.
• Resolving issues or questions related to the sale of products on this site.
• Processing payment for the purchase of items.
• Processing item exchanges.

Your personal data may be disclosed to third parties who provide specific services, such as external entities contracted by Endhora.

Any disclosure will be made without exceeding the purpose for which your personal data were collected and processed.

Additionally, your data may be disclosed to third parties to:

• Comply with applicable laws.
• Respond to judicial and government inquiries.
• Comply with valid legal processes.
• Protect the rights or property of Endhora.

Your personal data will not be disclosed to third parties without your knowledge or consent, except as provided in this document.

Cookie Policy

Endhora uses automatic data collection systems such as cookies. A cookie is a device transmitted to the hard drive of an internet user.

Although cookies do not contain intelligible information, they allow linking an internet user to personal information.

Only Endhora has access to the information collected by cookies, collectively and anonymously, in order to optimize its services and those of this site for the user's needs and preferences.

Acceptance of our automatic data collection procedures and the use of cookies is necessary to make the most of the features and services of this site, including purchasing products.

We use cookies for functions such as site navigation, online product purchasing, and providing services reserved for registered users.

All browsers allow the user to accept, decline, or delete cookies by selecting the settings in their respective browser. However, please note that disabling cookies may cause this site to not function correctly.

General Sales Conditions

The Endhora brand has products for sale on the website www.endhora.com, and e-commerce services are available exclusively to end-users/consumers. Consumer indicates the individual who acts/purchases outside of their business/profession. Endhora reserves the right not to process orders related to users who are not consumers or those who do not agree with the general sales conditions of the seller Endhora.

How to Buy:

Just follow these steps.

1. View the item(s) you're interested in. Below the product, you'll find all the information you need, including description, composition, care, shipping, return, and size guide.

2. Select the item, color, and size, and add it to your shopping cart. You can choose to continue shopping or finalize your order.

3. Select the payment method.

4. Your order will be confirmed when you select the confirm payment button in the final purchase process.

5. You will receive an order confirmation email. We suggest downloading it.

6. You can remove items from your shopping cart that you do not wish to purchase before finalizing your order.

We reserve the right not to accept your order or to cancel it even after automatic confirmation if:

• The product is no longer available – payment will be refunded to the customer.
• Invoice information is incorrect or unverifiable.
• The order is flagged by our security systems as an incorrect or potentially fraudulent order.
• Payment for the order transfer has not been received by us within 5 days after acceptance of your order.
• You are under 16 years old.
• We suspect you are a reseller.
• There is an error in the price quote.
• It is not possible to deliver to the provided address.

Payment:

We offer the following payment methods: Multibanco, Paypal (VISA), Bank Transfer, and MB Way.

We do not accept any other payment methods besides those mentioned. Please do not attempt to pay with any other method than specified. If you do so, we cannot be held responsible for payment loss or any other damages that may result.

Payment Processing:

If you pay by credit card, we will deduct the amount due from your account as soon as your order leaves our warehouse. The purchase price of the products and the cost of shipping as indicated on your order form will be charged to your account when the purchased products are actually shipped.

Data Verification:

After we receive your order, we may perform some checks on it before preparing it. These checks may include address verification, credibility, and fraud checks. Regarding fraud verification, we run partially automated checks on all orders to filter out unusual, suspicious, or potentially fraudulent transactions. Suspected fraud cases will be investigated and, if necessary, processed.

By confirming your order, you agree to these conditions.

Ownership Reservation:

Endhora retains ownership of the products until it has received full payment for those products.

Prices:

The prices of the products displayed on this site include value-added tax (VAT).

Shipping fees will be applied per order. The exact shipping fee depends on the country of delivery.

Prices are all quoted in euros. Please note that changing the delivery country may impact prices due to shipping costs.

Your total price specified in the final checkout menu includes taxes and shipping costs. Prices will be quoted at the time of order confirmation, which you can print or download for future use. Please pay only the exact amount specified in the order confirmation and make individual payments per order.

Price Changes:

The prices of the products displayed on the site are subject to change. Endhora reserves the right to change prices without notice. The prices displayed at the time of purchase are the prices applied to that purchase.

Please note that, even though the site is updated with great care, the price information on the site may contain errors. Endhora does not commit to the offer and reserves the right to cancel your order if such an error occurs.

Quality and Warranty:

Endhora does not sell second-hand, defective, or lower-quality products than those on the market. The main characteristics of each product are described on each product label below the viewed product.

The products offered for sale on the Endhora website may not exactly match the actual clothing in terms of image and color due to the internet browser and monitor used.

All products have an identification tag. Do not remove the tag from the purchased product if you intend to exchange it.

If you decide to exchange the purchased product, Endhora has the right not to accept the exchange of the product returned without a tag or in situations where the product has been altered from its original condition or damaged.

Shipping and Delivery:

We deliver products within 2 to 21 business days, as indicated on the estimated date on the website, from Monday to Friday. We do not ship items on holidays. We can only deliver orders to a home or office address located in the available delivery country. To receive the order, someone must be at the address. This service does not include scheduling or appointment options.

Delivery Times:

If you confirm your order, after payment confirmation, you will receive your item within the estimated date. The "seller" shall not be liable for non-compliance or delay in fulfilling any obligation due to an event of force majeure, that is, an act or omission beyond its reasonable control. We will try to deliver within the estimated time, as commercially reasonable.

As a rule, we will try to deliver everything in just one order. However, we reserve the right to split the order, for example, if one part of the order is delayed due to stockout.

At the time of delivery, the customer should inspect the packaging for any damage. If you find that the products are damaged, you should not accept the delivery of the order and it should be returned.

Responsibility:

Endhora shall only be liable for damage suffered by the customer in the event that such damage results from breaches attributable to Endhora's contractual obligations to the customer or if Endhora's liability results from applicable legal rights.

If the customer has suffered damages related to the website's activity, Endhora's liability shall be limited to:

• Damage to Endhora products.
• The maximum refund of the above-mentioned compensation (if applicable) will be the price of the products in question.

Endhora cannot be held responsible for damages suffered by third parties resulting from the use of any of our products, and it also cannot be held responsible for damages suffered by the customer as a result of improper use of our products.

Endhora is not responsible for damages resulting from incorrect information on the website.

In the event that the customer suffers damages resulting from gross negligence or intent on the part of Endhora, none of the limitations set forth in this article shall apply.

Applicable Law:

These general conditions and all types of disputes arising from them, including their validity, the use of this website, or any purchase on it, must be governed by Portuguese law.

Shipping Fees:

Shipping fees are applied per order. The exact price depends on the delivery country.

Returns and Exchanges:

ENDHORA only provides refunds in the form of non-expiring vouchers, as they exclusively custom-make their products to order.

ENDHORA accepts exchanges.

You can exchange within a maximum of 14 days after receiving your item.

All costs associated with an exchange (new shipping expenses, etc.) are the responsibility of the customer.

Exchanges must be sent to ENDHORA by registered mail.

If you wish to make an exchange, please send an email to GERAL@ENDHORA.COM with the following information: full name, email, order number, product reference and size to be returned, return tracking number, reason for the exchange, and the desired size.

The readable purchase receipt and the packaging in the original packaging must be presented in perfect sales condition. Only products: unwashed, unused, odorless, unaltered by the customer (e.g., hem, terminal fit, etc.), intact, and with labels attached to the item as delivered at the time of purchase will be accepted.

In exchanges, after receiving the product(s), they will undergo a quality control analysis, which may take up to 2 business days. The online store team will contact the customer by email.

ENDHORA is not responsible for the misuse of items or incorrect washing.

Change of Terms and Conditions:

Endhora has the right to change these terms and conditions at any time. The customer is subject to the principles and terms in effect at the time of their order unless the law or competent authority imposes any changes to them.

Information on the Site:

Despite our careful work on the site, information, texts, graphic documents may contain errors or be incomplete or incorrect. Endhora cannot be held responsible for any damages resulting from the use (or inability to use) the site, including damages caused by viruses or any inaccuracies or imperfections in the information unless such damage results from the willful or negligent act of Endhora.

Once the transaction between the customer and our website is completed, we inform you that according to EU Regulation No. 524/2013, you have the ability to resolve disputes extrajudicially through access to the Online Dispute Resolution platform at the following email address:

http://ec.europa.eu/consumers/odr/.

Also, refer to the information on dispute resolution: http://www.arbitragemdeconsumo.org/resolucaoconflitosconsumo.php.